Return & Exchanges
Our Commitment to Your Satisfaction
At Dalka, we want you to absolutely love your Qamar Dress. We understand that sometimes a dress might not fit perfectly or meet your expectations, which is why we've created a flexible return and exchange policy to ensure your complete satisfaction.
Return Policy
Return Window
- 10-Day Return Period: You have 10 days from the date of delivery to return your Qamar Dress
- Easy Returns: We've made the return process as simple as possible
Return Conditions
To be eligible for a return, your Qamar Dress must meet the following conditions:
✓ Unworn and Unused: Items must be in original, unworn condition
✓ Original Tags: All original tags must be attached
✓ Original Packaging: Items should be returned in original packaging when possible
✓ No Alterations: Dresses that have been altered cannot be returned
✓ Clean Condition: Items must be free from stains, odors, or damage
Non-Returnable Items
- Items worn or used beyond trying on
- Dresses with removed or damaged tags
- Items damaged by the customer
- Dresses altered or modified in any way
Exchange Policy
When You Can Exchange
- Size Issues: Wrong size? We'll help you find your perfect fit
- Style Preferences: Want to try a different style? We're happy to exchange
- Defective Items: Manufacturing defects will be exchanged immediately
Exchange Process
- Contact Us: Email us within 10 days of delivery
- Describe Your Needs: Let us know what size or style you'd prefer
- Return Original: Send back your original dress
- Receive Replacement: We'll send your new dress once we receive the return
Exchange Conditions
- Same conditions as returns apply
- Exchanges must be for items of equal or lesser value
- Price difference for higher-value items must be paid separately
How to Return or Exchange
Step 1: Contact Us
Email: [Your Email Address]
Include: Order number, reason for return/exchange, and photos if item is defective
Step 2: Receive Return Authorization
- We'll send you a Return Authorization Number (RAN)
- Include this number with your return package
- We'll provide return instructions and address
Step 3: Ship Your Item
- Package your dress securely in original packaging
- Include all original tags and materials
- Ship to the address we provide
- Important: You are responsible for return shipping costs
Step 4: Processing
- Return Processing: 5-7 business days after we receive your item
- Refund Timeline: 7-10 business days to appear on your original payment method
- Exchange Shipping: New items ship within 2-3 business days
Refund Information
Refund Method
- Original Payment: Refunds are issued to your original payment method
- Processing Time: 7-10 business days for refunds to appear
- Partial Refunds: May apply if item is not in perfect condition
Refund Amount
- Full Refund: Original purchase price minus any discounts used
- Shipping Costs: Original shipping charges are non-refundable
- Return Shipping: Customer responsible for return shipping costs
Exceptions
- Defective Items: We cover return shipping for manufacturing defects
- Our Error: We cover return shipping if we sent the wrong item
Defective or Damaged Items
Immediate Contact
If your Qamar Dress arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide photos of the damage or defect
- Keep all packaging until we advise you on next steps
Our Response
- Immediate Replacement: We'll send a replacement dress right away
- Prepaid Return: We'll provide a prepaid return label
- No Cost to You: Defective items are exchanged at no cost
Special Circumstances
Wrong Size Guide
Not sure about sizing? We're here to help!
- Size Exchanges: Easy exchanges for different sizes
- Fitting Support: Contact us for personalized sizing advice
- Size Chart: Refer to our detailed size guide before ordering
Holiday Returns
- Extended Returns: Special extended return periods during holiday seasons
- Gift Returns: Recipients can return gifts with gift receipt
- Details: Specific holiday policies will be announced seasonally
Return & Exchange FAQs
Q: Who pays for return shipping?
Customers are responsible for return shipping costs, except for defective items or our errors.
Q: Can I exchange for a different color or pattern?
Yes, as long as the item is available and meets our exchange conditions.
Q: How long does it take to process a return?
5-7 business days after we receive your returned item.
Q: What if my dress doesn't fit?
We offer easy size exchanges within 30 days. Contact us for assistance.
Q: Can I return a dress I wore once?
No, items must be unworn and in original condition to be eligible for return.
Q: Do you offer store credit?
We primarily offer refunds to original payment methods. Contact us to discuss store credit options.
Q: What if I lost my receipt?
No problem! We can look up your order with your email address or order number.
Contact Us for Returns
Email: dalka.co2000@gmail.com
Subject Line: "Return/Exchange Request - Order #[Your Order Number]"
Response Time: Within 24 hours
What to Include in Your Email:
- Order number
- Reason for return/exchange
- Photos (if applicable)
- Preferred resolution
Final Notes
Your satisfaction is our priority. If you have any concerns about your Qamar Dress that aren't covered by this policy, please don't hesitate to contact us. We're committed to finding a solution that works for you.
At Dalka, we believe in the beauty and quality of our dresses, and we stand behind every piece we sell. Thank you for choosing us for your special moments and everyday elegance.
This return and exchange policy is effective as of [Date] and may be updated periodically. Please review the current policy before making a return or exchange.